Editorial | November 12th, 2014
Dear Healthcare team coordinators,
On October 20 I attended a session to support my recovery from a concussion sustained on a walk I took and during which I fell on September 28, 2014.
The nurse advisors at my regular neurologist’s office – suggested the ERCS.
The next I heard on the topic was Jennifer’s, calm, in control, compassionate and confidence inspiring voice returning my call. She sent materials for me to read (ironically on the screen, but let’s face it, even with head injury, we are all online in some way!) resources and the greater accomplishment on my call – registration for one of the group sessions.
I couldn’t wait. As a writer, I knew a lot about health and the brain based on interviews and articles I did. This time it was personal and I needed to (re)hear much of the topics we covered. For me, I had the additional layer of stress of chronic conditions, solo life and work and aging.
It was good to know I was not alone. For that morning there was the group, and Jennifer offered us all a lifeline for future questions or concerns. She delivered a great deal of information with humour and sensitivity. We could all feel that her professionalism was wrapped in empathy and authentic care.
I took away a lot to help me understand what was happening to me on all human levels. Jennifer equipped us with ‘best practices’ as I term the ways to cope now and for life!
I’m well enough now to at least be overdoing it, already.
In the business world, we confirm successes via testimonials. I felt it only right to offer an unbidden note on work well done and a service and its delivery appreciated.