Editorial | November 27th, 2014
Our mother was admitted to ER after suffering from severe abdominal pain, which then led to 2 weeks in the hospital; one week in acute care on the 10th floor of the Jim Pattison Pavilion to treat pancreatitis, and one week in surgery waiting and recovering from gallbladder removal on the 12th floor. She is now recovering very well.
We were very impressed by the care that she received as well as the patience and kindness shown by the different nurses in the two units, including but not limited to Yolanda and Anna in acute care, the IV expert nurse (sorry, we forgot her name), and Rachel (a student nurse), Levie, Helen and Sue in surgery. Also the admitting nurse/attendant in the recovery room after surgery, who was so understanding and reassuring when we were worried post surgery, and explained the process in detail to us.
Our mother has some working knowledge of English but sometimes has difficulties in understanding medical terms or words that are not often used in every day life, so we thank the staff for their patience in explaining procedures and while we translated for her. The staff catered to her pain and made sure she was comfortable during her stay.
Special thanks to Dr. Steven Wong for his attentiveness and patience, especially in explaining the details of the surgery to our mother and addressing her concerns. Thank you to Dr. Emilie Joos for the successful surgery, and Dr. Cha for followup after surgery. Our appreciation goes to all the resident doctors and surgical team.
Thank you very much again to everyone!