Thank you to VGH team

Tags: ,

Editorial | November 27th, 2014

Dear VGH,

Our mother was admitted to ER after suffering from severe abdominal pain, which then led to 2 weeks in the hospital; one week in acute care on the 10th floor of the Jim Pattison Pavilion to treat pancreatitis, and one week in surgery waiting and recovering from gallbladder removal on the 12th floor.  She is now recovering very well.

We were very impressed by the care that she received as well as the patience and kindness shown by the different nurses in the two units, including but not limited to Yolanda and Anna in acute care, the IV expert nurse (sorry, we forgot her name), and Rachel (a student nurse), Levie, Helen and Sue in surgery.  Also the admitting nurse/attendant in the recovery room after surgery, who was so understanding and reassuring when we were worried post surgery, and explained the process in detail to us.

Our mother has some working knowledge of English but sometimes has difficulties in understanding medical terms or words that are not often used in every day life, so we thank the staff for their patience in explaining procedures and while we translated for her. The staff catered to her pain and made sure she was comfortable during her stay.

Special thanks to Dr. Steven Wong for his attentiveness and patience, especially in explaining the details of the surgery to our mother and addressing her concerns. Thank you to Dr. Emilie Joos for the successful surgery, and Dr. Cha for followup after surgery. Our appreciation goes to all the resident doctors and surgical team.

Thank you very much again to everyone!

NOTE: These letters are submitted to VCH Feedback by patients and clients. Patient and patient family member names have been kept confidential.

About the Author

Image Unavailable
Editorial
email iconvchnews@vch.ca  

A Beginners Guide to Disqus

Disqus is a great platform for adding comments to blogs and articles. For the most part it's straightforward and easy to use, but at first the amount of options can be daunting and intimidating. Luckily for us, once past the initial process, commenting is really made easy.

This guide is to help users understand the user interface of Disqus in order to use it in the most effective way for their needs.

Note: You can write the comment at any time during the process, before, after, or during.

  • 1. Your first click:


  • 2. Choose your account, or dont:


  • 2. a) Facebook example:


  • 2. b) Guest example:



  • 3. Submit your post:



  • 4. You're done, that's it!

    All comments are moderated, so if your comment doesn't appear right away it's because it is awaiting moderation from administrators.

Leave a Reply

Your email address will not be published. Required fields are marked *

All comments are moderated.

Email addresses will not be made public.

You may comment anonymously, but a valid VCH email address is required to verify that you are an employee.

Only comments attributed to a valid VCH.ca or providencehealth.bc.ca email address will be published.

Quality Safety & Patient Care.

This is the place for discussion, debate and collaboration on issues and ideas that advance engagement with VCH’s strategic True North goals and objectives. It is not just for executives, but the tone of this stream is tailored to those serving in a leadership role or those who have interest in the “why” behind organizational priorities.

Recognizing Excellence & Success

This is the place for discussion, debate and collaboration on issues and ideas that advance engagement with VCH’s strategic True North goals and objectives. It is not just for executives, but the tone of this stream is tailored to those serving in a leadership role or those who have interest in the “why” behind organizational priorities.

Photos & Fun

This is the place for discussion, debate and collaboration on issues and ideas that advance engagement with VCH’s strategic True North goals and objectives. It is not just for executives, but the tone of this stream is tailored to those serving in a leadership role or those who have interest in the “why” behind organizational priorities.